Janelle Gee, Director of Customer Success, provides insight into working at Electives.

Janelle: I am on the Client Success(CS) team at Electives, which in really broad terms means I get to do quite a bit of everything – in a good way. I work with clients to understand their needs, pain points and goals for learning opportunities at their organizations. I then get to help them by preparing the best recommendations of topics and teachers to make their live learning experiences an eleven out of ten. More specifically, on the CS team, I help develop systems that are repeatable and scalable. Our playbook on the CS team is ever changing to meet the needs of our clients.  In addition, I also get to collaborate with our fabulous community of teachers.

Q: What did your path to Electives look like? 

Janelle: Prior to joining Electives, I had a career in non-profit work. Most recently, I served as an Assistant Director for the Center for Women and Business at Bentley University. During my tenure with Bentley, I also completed my MBA. As a lifelong learner, joining Electives was a great next step for me both personally and professionally.

Q: What excites you most about working at Electives? 

Janelle: I think both our industry and our product are both ever-changing. The way people learn at work is quite different from how they learned just a few years ago and will look different a few years from now. We are helping people grow and the impact our product has is incredible.

Our product is so unique, yes one might think it is our portal, where we track metrics, share learning resources and more, but our teachers are a major piece of our product. The teachers people get the opportunity to learn from with Electives are truly incredible. They cover a wide range of topics that might not recognize that work is where you can have these conversations about gender identity, trauma in combat, how to talk about mental health and more.

Janelle: What attracted me most to Electives was joining a team who was  on a mission to grow quality virtual learning and professional development opportunities for everyone, everywhere. I knew I would have the chance to help build new processes from the ground up and would not only be exposed, but involved in the decision making process of other divisions of the business. During my earliest conversations, I was confident these were the folks I wanted to do all of  this with – disrupt and reinvent the way people learn at work. I’ve never looked back.

Q: Can you share a little bit about what a typical day at Electives look like?

Janelle: My day to day can look a little different, but that's just what I like! Our CEO, Jason, told us in a recent meeting, “If we are doing the same thing we did three months ago, we aren’t growing, nor are we challenging ourselves.”  Most often, I am working directly with the CS team to provide exceptional experiences for our clients. Together we improve processes, examine our customer journeys and strategize on retention strategies. In addition, I work cross functionally with partnerships & growth, learning experience and the product team, always collaborating with other areas of the business. Last but not least, over the course of the week, I have the opportunity to learn alongside our clients and sit in on our electives.

Q: What's one of the most unexpected things you've learned since working at Electives?

Janelle: It is okay to fail. This is a new concept to me, as someone who so often feared failure both in work and life. On the track, failure was seeing the timer greater than you had hoped crossing the finish line  and in spin classes, we are often told during hard efforts,  not to quit and failure isn’t an option. Wow, was I wrong and had the wrong mindset for so many years. When we fail, we learn something new and it gives us information we didn’t have before. It is important to fail fast, fail cheap and celebrate failure.

Our team is actively hiring; apply today! Reach out with any questions.

Janelle Gee, Director of Customer Success, provides insight into working at Electives.

Q: What is your role at Electives? 
Janelle: I am on the Client Success(CS) team at Electives, which in really broad terms means I get to do quite a bit of everything – in a good way. I work with clients to understand their needs, pain points and goals for learning opportunities at their organizations. I then get to help them by preparing the best recommendations of topics and teachers to make their live learning experiences an eleven out of ten. More specifically, on the CS team, I help develop systems that are repeatable and scalable. Our playbook on the CS team is ever changing to meet the needs of our clients.  In addition, I also get to collaborate with our fabulous community of teachers.

Q: What did your path to Electives look like? 
Janelle: Prior to joining Electives, I had a career in non-profit work. Most recently, I served as an Assistant Director for the Center for Women and Business at Bentley University. During my tenure with Bentley, I also completed my MBA. As a lifelong learner, joining Electives was a great next step for me both personally and professionally.

Q: What excites you most about working at Electives? 
Janelle: I think both our industry and our product are both ever-changing. The way people learn at work is quite different from how they learned just a few years ago and will look different a few years from now. We are helping people grow and the impact our product has is incredible.

Our product is so unique, yes one might think it is our portal, where we track metrics, share learning resources and more, but our teachers are a major piece of our product. The teachers people get the opportunity to learn from with Electives are truly incredible. They cover a wide range of topics that might not recognize that work is where you can have these conversations about gender identity, trauma in combat, how to talk about mental health and more.

Q: Why did you join Electives?
Janelle: What attracted me most to Electives was joining a team who was  on a mission to grow quality virtual learning and professional development opportunities for everyone, everywhere. I knew I would have the chance to help build new processes from the ground up and would not only be exposed, but involved in the decision making process of other divisions of the business. During my earliest conversations, I was confident these were the folks I wanted to do all of  this with – disrupt and reinvent the way people learn at work. I’ve never looked back.

Q: Can you share a little bit about what a typical day at Electives look like?
Janelle: My day to day can look a little different, but that's just what I like! Our CEO, Jason, told us in a recent meeting, “If we are doing the same thing we did three months ago, we aren’t growing, nor are we challenging ourselves.”  Most often, I am working directly with the CS team to provide exceptional experiences for our clients. Together we improve processes, examine our customer journeys and strategize on retention strategies. In addition, I work cross functionally with partnerships & growth, learning experience and the product team, always collaborating with other areas of the business. Last but not least, over the course of the week, I have the opportunity to learn alongside our clients and sit in on our electives.

Q: What's one of the most unexpected things you've learned since working at Electives?
Janelle: It is okay to fail. This is a new concept to me, as someone who so often feared failure both in work and life. On the track, failure was seeing the timer greater than you had hoped crossing the finish line  and in spin classes, we are often told during hard efforts,  not to quit and failure isn’t an option. Wow, was I wrong and had the wrong mindset for so many years. When we fail, we learn something new and it gives us information we didn’t have before. It is important to fail fast, fail cheap and celebrate failure.

Our team is actively hiring; apply today! Reach out with any questions.

OUR TEAM IS HIRING - APPLY TODAY

Janelle Gee, Director of Client Success, shares insight into working at Electives and why she joined the team. 

Electives Employee Spotlight: Meet Janelle Gee

Mon Jul 25 2022

Related Classes