What you will learn:

A survey of 15,000 managers found that the skill most associated with positive outcomes was empathy--but that just 40% of leaders were strong or even proficient at empathy. Another found that 80% of employees would be willing to leave their job if they found a more empathetic employer; 57% would take a pay cut to do so. Just one in four employees believes that the level of empathy in their organization is sufficient.

As we return to the office, so many are suffering the effects of the upheaval and trauma of the past two years. A majority of American workers are looking for a new job. What they crave isn't a higher paycheck; it's meaning and connection. Employers that are able to show through their actions that they care about their workers are going to surge forward in this new era. The key is empathetic leadership. In this session, learn the steps you can take to build a culture of empathy for a stronger workplace, more productive teams, and a healthier workforce.

About the instructor:

Katharine Manning is the President of Blackbird DC, which provides training and coaching on empathy at work, particularly in challenging times when it matters most. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. She has advised organizations on working with those in trauma for more than twenty-five years, including fifteen years at the Justice Department, where she advised on cases like Madoff, the Boston Marathon bombing, and the Pulse Nightclub shooting. Prior to her government service, she was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases. She teaches at American University and in the Masters in Trauma-Informed Leadership Program at Dominican University, and is a graduate of Smith College and the University of Virginia School of Law.
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Suggested Length:60 min
# of Employees: Flexible
Delivery: Live via Zoom
Available Formats:
  • Lecture with Discussion

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