What you will learn:

Misunderstandings, tensions and conflict are all a natural part of any workplace. But how do you calm nerves, solve problems and manage grievances with virtual colleagues in New York, New Delhi or New Caledonia, who may have very different cultural values, beliefs and practices from you and speak English as a fourth language?

In this highly thought-provoking and interactive Elective, participants will acquire the basic knowledge, tools and skills to lead difficult conversations with anyone, anywhere in the world. They will understand how people approach conflict in different cultures and countries; learn a very simple but useful six-step model for planning and leading a difficult conversation; and practice an actual, brief conversation in a safe, supportive environment, with immediate constructive feedback.

About the instructor:

Jeremy Solomons is a global sojourner, whose professional mission is to train and coach current and future leaders to maximize their potential by knowing who they are, crafting a bold vision for the future and communicating clearly and inclusively with those around them. This mission is based on Jeremy's own experience of working full-time for six large multinational organizations - including Citibank, JP Morgan, Reuters and the World Bank – and living for extended periods in nine countries on four continents. Jeremy was born in England where he studied French at the University of Oxford; he spent 30 years in the USA, mostly in New York City, Santa Fe and Austin; and he is now happily based in Kigali, with his Rwandan wife and their brand, new baby boy, Max Tedubu.
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Suggested Length:90 min(Flexible)
# of Employees: Flexible
Format: Live via Zoom
Available Formats:
  • Keynote Followed by Q&A
  • Lecture with Discussion
  • Interactive Workshop

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