What you will learn:
It's been a rough few years. As we've faced the pandemic, racial violence, economic upheaval, and political turmoil, workers are experiencing skyrocketing rates of stress, anxiety, and depression. Difficult times can also be an opportunity for growth, though. In particular, when we can support one another through challenges, we build long-lasting trust that yields increased productivity, engagement, satisfaction, and loyalty. Unfortunately, it's not always easy to respond well to someone in trauma.
We say the wrong thing, or we don't say anything at all. We aren't sure how to talk about personal issues at work, or even whether we should. An opportunity for connection instead becomes awkward, frustrating, and distancing.
It doesn't have to be this way.
Katharine Manning can teach you the five steps to an empathetic response to trauma at work. You'll gain the skill and confidence to respond well the first time, no matter what challenge arises--and how to take care of yourself along the way. Participants have called it, "a clear and practical approach to responding to employees in trauma" and said, "I can't think of a workplace that would not benefit from this training."
About the instructor:
Katharine Manning is the President of Blackbird DC, which provides training and coaching on empathy at work, particularly in challenging times when it matters most. She is the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. She has advised organizations on working with those in trauma for more than twenty-five years, including fifteen years at the Justice Department, where she advised on cases like Madoff, the Boston Marathon bombing, and the Pulse Nightclub shooting. Prior to her government service, she was an attorney in private practice representing Fortune 500 companies in class actions, insurance, and media cases. She teaches at American University and in the Masters in Trauma-Informed Leadership Program at Dominican University, and is a graduate of Smith College and the University of Virginia School of Law.
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Suggested Length60 min
# of Employees35
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