What you will learn:
Today’s rapidly changing business environment in a virtual world calls for a new approach to client relationship development. The need to become your clients’ trusted advisor is more compelling than ever.
That can be tricky in a virtual environment, especially when our clients are feeling overwhelmed. It requires us to adjust our mindsets, styles, behaviors, and approaches to be better success partners for our customers – and to have greater success ourselves.
In this interactive class, you will learn how to:
· Adapt your mindset, and understand the mindsets of our clients
· Apply the neuroscience of decision-making in a crisis
· Listen deeply in a virtual world
· Ask more powerful questions
· Show empathy
· Get to desired outcomes without getting attached
About the instructor:
Deborah Grayson Riegel is a keynote speaker and consultant who teaches leadership communication for Wharton Business School and Columbia Business School. She is a regular contributor for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company. The author of "Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life,” she consults and speaks for clients including Amazon, BlackRock, Bloomberg, Johnson & Johnson, PepsiCo, and The United States Army. Her work has been featured in worldwide media, including Bloomberg Businessweek, Oprah Magazine, and The New York Times.
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Suggested Length60 min
# of Employees100
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