What you will learn:

One of the most straightforward, but difficult things to do as a manager is set clear expectations with your team members.

Clear expectations are the foundation of strong performance, engaged team members, and trust between a manager and their employees. But if clear expectations are so important, why are they so difficult to set? In this workshop, we’ll uncover the subconscious challenges in setting expectations, how to do it well, and work through group exercises to practice situations where expectations are particularly challenging. Participants gain applicable tools and templates to support putting this skill into practice immediately in their work lives.

About the instructor:

Rachel Pacheco, PhD is an advisor, management author, and faculty member at The Wharton School. She is passionate about supporting executives and managers on how to build thriving teams and develop inclusive and resilient cultures poised for high-growth.

At Wharton, Rachel conducts research on management—specifically on power and conflict—and is a member of the teaching faculty. She is also a founding faculty member of the Entrepreneurship in Education Program at the University of Pennsylvania. Her award-winning book, Bringing Up the Boss, focuses on providing practical tools for managers. A former chief people officer, Rachel has served on the board of advisors and held executive positions for numerous start-ups, primarily in the digital health and wellness space.

She holds a PhD and MBA from The Wharton School and a BS from Georgetown University.
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Suggested Length60 min
# of Employees40

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