What you will learn:
Inspired by Sheila Heen's Difficult Conversations, we explore triggers that get in the way of fully receiving feedback (and evolve into missed opportunities for professional and personal development). We'll discuss strategies for how best to manage these triggers and take action on what we've heard. We'll also talk through optimal approaches to giving feedback - why the planning before you have a feedback conversation matters (and what's at risk if you forego the planning), ensuring the feedback aligns to a bigger purpose and the importance of giving positive feedback. Throughout the workshop, we'll use exercises and role-plays to explore key tenets and ideas even further.
About the instructor:
Beth has spent 25+ years helping brands bridge the gap between their offering and their consumers' needs – making products, services, experiences and messages relevant to the people they serve. She gets to this level of deep understanding by establishing trust, getting into hearts and minds and ultimately surfacing what moves people to action.
Beth currently runs her own consulting practice, helping organizations (most notably those in education, healthcare and human services) think through tough challenges and new/different ways to solve. She does this primarily through strategic facilitation – engaging people in spirited discussion and pushing them to think in ways they haven't before.
Prior to running her consultancy, Beth spent 11+ years at C Space – a customer agency based in Boston where she worked with Fortune 500 companies including Weight Watchers, Meredith Corporation and Charles Schwab, helping them infuse the voice of their customers into new product launches, authentic communication, brand re-positionings, and more. Prior to C Space, Beth worked at top consulting firms including Digitas and Epsilon. Much of her work focused on developing customer loyalty initiatives including launching best customer programs for American Express, AT&T, Amtrak and Target.
Beth is a staunch advocate for education working as volunteer, consultant and lecturer. She has taught Consumer Understanding at both Northeastern University and Boston University and currently teaches Entrepreneurial Leadership at Tufts University.
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Suggested Length:90 min(Flexible)
# of Employees: Flexible
Delivery: Live via Zoom
- Keynote Followed by Q&A
- Lecture with Discussion
- Interactive Workshop
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