What you will learn:

As part of the Difference Maker mindset, we ask ourselves every day, “What difference can we make?” in the experiences of our members. For our team at CareFirst, creating the simple, clear, and human experiences our members want and deserve starts with establishing a foundation of empathy. In this session, we will hear directly from a member who will share their thoughts and feelings regarding a challenge they’ve faced while navigating the healthcare system. Then, we will facilitate an engaging conversation with key leaders to discuss how we can improve the experience for the next member struggling with similar challenges.

About the instructor:

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Suggested Length:60 min(Flexible)
# of Employees: Flexible
Delivery: Live via Zoom
Available Formats:
  • Keynote Followed by Q&A
  • Lecture with Discussion
  • Interactive Workshop

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